In an industry where efficiency is paramount and communication is vital, the healthcare sector is progressively recognizing the undeniable value of nurturing a unified employee experience from office to frontline to maintain engagement and communication with staff.
Research from PwC and Gallup shows that organizations with highly engaged employees outperform their counterparts by 147% in earnings per share. Moreover, engaged employees exhibit 21% greater profitability and organizations witness an 81% decrease in absenteeism, underscoring the tangible benefits of a cohesive working environment.
Championing this approach isn't just a nod to contemporary workforce trends, but a strategic business decision rooted in substantial data and concrete outcomes. It reduces employee turnover, enhances patient safety, and significantly drives organizational profitability.
Unifying the experience with Zenith
TeamHealth, the leading physician practice in the U.S., took a bold stride to transform its communications on the frontline. Engaging and communicating with 20,000 associates presented TeamHealth with a unique set of challenges. The traditional channels of communication, predominantly reliant on emails, were falling painfully short, giving rise to a fragmented work environment, particularly for clinicians always on the move.
The pressing need for a solution that transcended geographical and technological barriers led them to launch Zenith, a dynamic, unified employee experience platform powered by MangoApps. Zenith was envisioned to be more than just a tool; it promised a comprehensive experience, fostering seamless communication and collaboration even in the most demanding scenarios.
Tailored to mitigate the specific challenges TeamHealth faced – including limited WiFi access in hospitals and protection of health information – Zenith was forged to resonate perfectly with TeamHealth’s vibrant ecosystem. Through a journey of customization and fine-tuning with MangoApps, Zenith transformed from a solution into an experience, where every facet of the company can converse fluently with the other, paving the way for a truly unified experience for clinicians and administrative associates.
Mobile Communication and Hassle-free Access to Information
Zenith revolutionized TeamHealth’s operational dynamics, enabling real-time mobile communication that was previously unattainable. This ingenuity brought clinicians closer, fostered collaboration, and granted them effortless access to a trove of enterprise news and resources that were previously not easily accessible.
Further, Zenith has become a central hub for not just communication but also content management and training, facilitating easy access to educational resources and integrated applications. All told, MangoApps has allowed TeamHealth to integrate with over 200 applications via SSO, all of which can be accessed with one click from the mobile app’s dashboard.
One of Zenith's crowning achievements has been nurturing a vibrant community within TeamHealth. It has drastically improved employee engagement, creating a space where every individual, particularly the clinicians at the heart of the company, can have their voice heard.
“It’s really aided with collaboration, and has brought our clinicians together,” said Jonathan Hensley, TeamHealth Director of User Experience. “We’ve had great reactions and enthusiasm over having a mobile product for communication across the clinical and administrative teams.”
TeamHealth's Zenith stands as a beacon in the healthcare industry, illuminating the remarkable outcomes that a unified employee experience can usher in. It embodies a monumental shift toward a workspace where every voice is valued, fostering a spirit of collaboration that is pivotal in steering healthcare organizations towards a brighter, more productive future.
By embracing a unified employee experience through Zenith, TeamHealth has not only streamlined communication but has also significantly bolstered feelings of community and employee engagement. It presents an inspiring blueprint for other healthcare entities, demonstrating that with the right approach and tools, a unified and enriching employee experience is not just attainable, but fundamentally transformative.
Ready to transform operations with a unified employee experience of your own? Contact MangoApps and we’ll reimagine your workplace together so your staff can provide exceptional patient care.