- In a recent survey, hospital and health system CEOs put meeting consumer expectations and patient engagement among their top five concerns.
- Fourty-seven percent of respondents said they were very extremely interested in responding to rising consumer expectations and 45% were extremely interested in identifying patient engagement strategies.
- The Advisory Board Company’s Annual Health Care CEO Survey asked executives to rate their level of concern for 25 issues.
The Advisory Board surveyed 209 top executives in December, focusing on topics gleaned from more than 10,000 annual interviews with healthcare executives.
When it comes to what keeps CEOs up at night, meeting consumer expectations and patient engagement were third and fourth on the list. The latter jumped four percentage points from the previous year’s survey.
The top two concerns were working with doctors to reduce clinical variation (53%) and redesigning health system services to address population health (52%). Rounding out the top five was controlling avoidable utilization (47%).
About 31% of executives were also extremely interested in developing patient-focused pricing strategies. Research by The Advisory Board indicates patient satisfaction dips when they receive inaccurate price estimates.
The results reflect the trend toward alternative payment models and value-based care, Chas Roades, chief research officer at The Advisory Board, said in a statement.