Implementing high-tech, high-touch digital services to create more personalized, patient-centric care

Improve the patient experience by addressing high interaction volume and channel complexity.

By Jeff Hechemy, Executive Vice President – Healthcare at Teleperformance • Jan. 22, 2024

Billing for patient messages to clinicians is increasing, study finds

An upturn in the number of providers charging for messages suggests organizations now see e-visits as a long-term source of potential revenue, researchers said. 

By Emily Olsen • Jan. 11, 2024

Explore the Trendline➔

Provider burnout

Hospitals are still struggling with provider burnout, after the COVID-19 pandemic exacerbated underlying staffing issues and prompted workers to quit their jobs.

By Healthcare Dive staff

Key hospital and provider trends in 2024

As slim operating margins continue to challenge hospitals, experts predict providers will trim unnecessary expenses and focus on strategic labor investments.

By Susanna Vogel • Jan. 10, 2024

Kentucky-based Baptist Health drops UnitedHealthcare, Centene MA plans

Kentucky-based Baptist Health has gone out of network with UnitedHealthcare and Centene’s WellCare Medicare Advantage plans after failing to agree to contract terms.

By Sydney Halleman • Jan. 10, 2024

Mortality rates low for hospital-at-home patients, study finds

The study could support extending acute hospital care at home, researchers said. Currently, a pandemic-era waiver for the programs is set to expire at the end of the year.

By Emily Olsen • Jan. 9, 2024

Providers push back on info blocking penalties

Provider groups argued for changes in financial penalties and more information on an appeals process. 

By Emily Olsen • Jan. 8, 2024

Amazon launches chronic condition management portal; Omada nabs first partnership

The new program surfaces eligible benefits for weight management, diabetes and other cardiometabolic conditions when users search Amazon for related devices, like a glucose monitor.

By Rebecca Pifer Parduhn • Jan. 8, 2024

Lilly launches online service for home delivery of weight loss drug

The program is a test of a new kind of drug delivery model aimed at connecting patients to physicians and helping them obtain prescriptions.

By Ned Pagliarulo • Jan. 4, 2024

Mask mandates return to health facilities amid soaring COVID, flu cases

New York City yesterday joined Chicago, Los Angeles, Massachusetts and other communities in reinstating mask mandates to reduce the spread of viruses. 

By Nish Amarnath • Jan. 4, 2024

Walgreens nearly halfway through planned VillageMD clinic closures

The pharmacy chain announced last quarter that it would exit clinics in underperforming markets as it focuses on driving profitability in its healthcare segment.

By Emily Olsen • Jan. 4, 2024

Cano accelerates turnaround plan after NYSE delisting notice

The struggling primary care chain is now targeting $290 million in cost reductions by the end of this year.

By Emily Olsen • Jan. 3, 2024

Predictions on 2024 healthcare M&A trends: What leaders need to know

A shift in funding sources, new regulatory policies in Medicare and technology advances may influence M&A in the sector next year, according to Samantha Prokop from law firm Gunster, Yoakley & Stewart.

By Samantha L. Prokop • Dec. 22, 2023

Steward Health Care hit with False Claims Act lawsuit

The suit alleges a Steward-run hospital improperly billed Medicare for more than 1,000 false claims.

By Susanna Vogel • Dec. 20, 2023

No Surprises Act dispute portal reopens again amid ‘challenging’ policy rollout

The CMS has repeatedly stopped and restarted arbitration this year as court cases snarl regulatory efforts to resolve surprise billing disputes.

By Susanna Vogel • Dec. 18, 2023

Supreme Court to rule on abortion pill access

The court's decision on mifepristone, expected by June, could have far-reaching implications for the FDA. 

By Delilah Alvarado • Dec. 13, 2023

Google reveals new generative AI models for healthcare

MedLM, which currently includes two models, has been tested by HCA and Accenture.

By Emily Olsen • Dec. 13, 2023

House passes bill targeting price transparency, site-neutral payments, PBMs

Hospitals have lobbied against the site-neutral payment policies included in the bipartisan legislation.

By Sydney Halleman • Dec. 12, 2023

Norton Healthcare ransomware attack exposes 2.5M people

Ransomware attacks are soaring in the healthcare sector, impacting more than 88 million people in the first 10 months of 2023, according to the HHS.

By Matt Kapko • Dec. 11, 2023

White House wants to set minimum cyber standards for hospitals, healthcare

The sector has faced a wave of ransomware linked to the critical CitrixBleed vulnerability, which has led to major attacks from LockBit and other threat groups.

By David Jones • Dec. 11, 2023

Interstate travel for abortion care has doubled since 2020: Guttmacher

The data highlights how convenient access to abortion care has been eliminated in many states after the fall of Roe v. Wade last summer. 

By Rebecca Pifer Parduhn • Dec. 7, 2023

Corporate healthcare ownership reduces care quality, physician survey finds

As the rate of corporate-owned healthcare practices rise, providers say a lack of autonomy leads to diminished patient care. 

By Susanna Vogel • Dec. 6, 2023

CVS overhauls how its retail pharmacies charge for prescription drugs

Under the new model, CVS’ pharmacy network will price drugs based on the amount the company paid for them, plus a defined markup and additional pharmacist fee.

By Rebecca Pifer Parduhn • Dec. 5, 2023

HCA Healthcare buys 11 emergency centers in Texas

The acquisition comes after HCA announced it was investing billions to expand its emergency and high acuity service lines.

By Sydney Halleman • Dec. 4, 2023

Democrat senators accuse PE-backed US Anesthesia Partners of anticompetitive business practices

Sens. Elizabeth Warren and Richard Blumenthal sent a letter to USAP on Sunday alleging the company leverages its monopoly power to inflate prices. USAP is currently facing a federal suit over the allegations.

By Rebecca Pifer Parduhn • Nov. 28, 2023

Biden administration finalizes rule requiring nursing homes disclose ownership

The rule comes amid growing concerns about the role of private equity firm ownership in nursing homes.

By Susanna Vogel • Nov. 15, 2023