Providers forge partnerships to leverage data for better patient experience
- Intermountain Healthcare and Press Ganey are teaming up on a multi-year strategic initiative to innovate and enhance patient care and experience.
- Under the partnership, Intermountain will leverage Press Ganey’s new reporting and analytics platform to identify areas for improvement at its 22 hospitals and 180 clinics.
- Separately, Rhode Island-based Lifespan announced a deal with GE Healthcare to cut the health system’s costs by $182 million and improve patient experience using a workforce management system and data analytics.
Provider, payers and tech firms are all trying to harness the power of data, but first they need to gather and analyze it.
In a 2016 American Medical Association survey, 85% of physicians said digital tools are a boon to patient care. But doctors are looking for technology to do more than just capture data. They expect it to provide actionable insights — whether it be more precise diagnoses, better workflow, readmissions reductions or improving other aspects of the healthcare experience.
“I see the time a patient or customer spends with a caregiver face-to-face as extraordinarily precious time,” Dr. Mark Briesacher, senior vice president of Intermountain Medical Group and Medical Staff, told Healthcare Dive earlier this year.
Health systems are also looking for scalability in digital products and services. The technology needs to create a good user interface and experience as well as offer data that is accurate and relevant to providers, according to Dr. Alex Ding, a diagnostic and interventional radiologist in private practice in the San Francisco Bay area.
Intermountain said that through Press Ganey’s integrated platform it will use data to work toward improving safety outcomes, achieving patient-centered care and supporting brand management and workforce engagement.
“The fundamentals required to delivery extraordinary care include safety, quality, experience of caring, and access supported by engaged, resilient caregivers,” Dr. Shannon Phillips, chief patient experience officer at the Utah-based health system, said in a statement. The platform’s solutions will help Intermountain measure, analyze and evaluate performance across all domains, she said.