Dive Brief:
- Oracle Health's artificial intelligence-backed patient portal is now generally available in the U.S., the company announced Wednesday.
- The health information technology company first unveiled plans for the new patient portal at the Oracle Health and Life Sciences Summit last year.
- Built using foundation models from OpenAI, the creator of ChatGPT, the portal is fully integrated with Oracle’s electronic health record system. Oracle says the new patient portal should help translate medical jargon into plain language.
Dive Insight:
Users can use the patient portal to review their medical records, engage with providers, schedule appointments, and ask questions to receive AI-generated explanations of diagnoses, lab results and treatment paths, according to Oracle.
The portal has guardrails that prevent the AI from dispensing medical advice or providing diagnoses or treatment recommendations, and it highlights all AI-generated text to differentiate it from provider notes, Oracle says.
It’s not Oracle’s first foray into AI. In August 2025, the company launched an AI-backed EHR. With it, clinicians can use voice commands to access patient information like lab results or medication lists and generate summaries. It’s currently only available to ambulatory providers in the U.S., though Oracle said it plans to launch the new EHR for the acute care market this year.
The patient portal launch represents Oracle's continued effort to differentiate itself in the competitive EHR market. As of 2024, its competitor Epic controlled nearly double Oracle's market share in the acute care EHR space.
