September 28, 2026 - Availity, the nation’s largest health information network, today reinforces its focus on helping healthcare providers move closer to touchless revenue cycle management by enabling connected, intelligent workflows that can complete routine administrative work with less manual intervention. Availity Extend turns that vision into practical results by giving provider-developed automation and AI tools access to workflow-ready healthcare transactions through a single connection.
What is touchless RCM?
Touchless revenue cycle management is a model where connected workflows can find information, make administrative decisions, trigger actions, monitor status, and escalate exceptions. People remain in control of the ultimate judgment and decision-making process. The goal is not automation for its own sake. It is to reduce avoidable handoffs and let routine work move forward without staff repeatedly checking, reworking, or ensuring it appropriately moves from one step to the next.
How is Availity Extend helping?
Availity Extend opens Availity network capabilities through developer tools, workflow-ready APIs, and a Model Context Protocol server that AI agents can call. This allows provider organizations to connect their own technology to workflows such as eligibility, prior authorization, claims, and remittance, with applicable payer rules and permissions carried with each request.
Is Availity Extend supporting touchless RCM?
In an early revenue cycle use case, an organization connected its own tools to Availity Extend to support conversational and back-end claim-status workflows. The solution completed more than 126 claim-status checks in under 30 seconds – saving the organization up to 6 hours of manual work - and surfaced payment information missed through manual processes. The organization also stayed within its call-time expectations, demonstrating how connected automation can help support both customer-facing and high-volume operational work.
Why does this matter for providers?
Healthcare data may already move between systems, but many revenue cycle steps still depend on people to pick up, check, and pass along the work. Availity Extend is designed to help close that gap by adding workflow context and governed action to connectivity, supporting less rework, fewer avoidable denials, and faster cycle times.
Availity empowers payers and providers to deliver transformative patient experiences by enabling the seamless exchange of clinical, administrative, and financial information. As the nation's largest real-time health information network, Availity develops intelligent, automated, and interoperable solutions that foster collaboration and shared value across the healthcare ecosystem. With connections to over 95% of payers, more than 3 million providers, and over 2,000 trading partners, Availity provides mission-critical connectivity to drive the future of healthcare innovation. For more information, including an online demonstration, please visit www.availity.com or call 1.800.AVAILITY (282.4548). Follow us on LinkedIn or follow up on Substack at The In-Between.
