A children’s hospital in Massachusetts has reported a significant improvement in clinical team communication, enhancing workflow efficiency and reducing staff stress levels following the introduction of advanced digital headsets in the operating room (OR).
Boston Children's Hospital is the primary pediatric teaching hospital of Harvard Medical School and consistently ranks among the top children’s hospitals in the United States.
Operating in high-pressure pediatric surgical environments, clinical teams rely on clear, precise communication. However, staff identified ongoing challenges caused by background noise, muffled speech due to surgical masks, and the risk of miscommunication in sterile settings. These barriers can impact coordination and increase cognitive load during complex procedures.
To address this, the hospital implemented digital headset systems from Quail Digital, a global manufacturer with U.S. headquarters in Dallas, Texas, specializing in advanced communication solutions for high-performance environments.
The system is designed to deliver ‘crystal-clear audio’, even in noisy clinical settings, while ‘enabling seamless, hands-free communication across the entire surgical team’.
Since adopting the Pro11 healthcare headset system, physicians and clinical teams have reported clearer communication, fewer noise-related distractions, and a calmer, more focused working environment, according to Jennifer Haley, Staff Nurse RN and Unit Educator at Boston Children’s Hospital.
“Our team communication feels less stressful and more concise,” said Haley. “With Quail headsets, we’ve significantly reduced noise distractions and can hear each other clearly, even behind masks in a sterile environment. Enhanced coordination has contributed to more efficient workflows and reduced stress levels during procedures.”
Tom Downes, Founder and CEO of Quail Digital, said: “In surgery, clear communication is critical. We developed the Pro11 system to remove the communication barriers clinical teams face every day—especially in environments where clarity, authority, and urgency are essential.
“Healthcare professionals deserve technology that works seamlessly in the background, allowing them to focus entirely on patient care. We are proud to support leading institutions like Boston Children’s Hospital in creating calmer, more connected clinical environments that help teams perform at their best.”
Quail Digital’s Pro11 system is purpose-built for healthcare teams working in operating rooms and high-dependency environments.
The lightweight, digital, hands-free headsets support full-team communication, helping reduce the risk of miscommunication during critical procedures.
Downes added: “Boston Children’s Hospital continues to demonstrate its commitment to exceptional pediatric care through the adoption of innovative technologies.”
Quail Digital is a U.S. provider of wireless headset communication systems that enable clear, hands-free collaboration in high-pressure healthcare environments. Its technology reduces background noise and communication barriers, helping teams work more efficiently, safely, and effectively in fast-paced operational settings.
