Newgen Software, a global provider of an AI-first digital transformation platform, announced its recognition in the Gartner® Market Guide for U.S. Healthcare Payers’ Provider Network Management Applications.

Gartner defined provider network management (PNM) solutions as “payer-industry-specific applications that assist payers in the management of their network of healthcare providers.” Further, “PNM applications are technologies that manage the relationships with and interactions among payers, providers, and other partners for delivering health value to members. These solutions integrate the data sharing, workflows, and contractual obligations necessary to support the full life cycle of provider relationships, from network design and onboarding to claims payment, servicing, and contract renewal.”

Newgen’s AI-first Provider Network Management (PNM) solution has been acknowledged for its flexible, modular architecture that aligns with payer maturity levels. We feel it aligns with the Gartner report’s observation that “to get the maximum value out of investments or adopt a best-of-breed approach to match needs or maturity, payers may want to break up PNM capabilities into flexible, modular components.” In this context, Gartner recognized that “Newgen can meet buyers where they are and offer solutions that match their needs.”

Newgen was listed as a Representative Vendor, offering comprehensive network management capabilities for payer and provider organizations. Additionally, the solution employed AI and GenAI functionalities to expedite onboarding, simplify credentialing, and manage end-to-end contracts with precision. Furthermore, intelligent agents, like Marvin, provided real-time intelligence, personalized recommendations, and automated document analysis. 

"Payers are simplifying operations in real ways, growing networks efficiently while optimizing credentialing workflows. It’s rewarding to see our approach, which combines AI automation with strategic human oversight, deliver results in an industry where operational excellence directly impacts patient access. From my perspective, this recognition from Gartner shows we’re on the right path, delivering solutions that strengthen the healthcare ecosystem and create an impact where it counts,” said Runki Goswami, Chief Marketing Officer at Newgen Software.

Disclaimer:

Gartner, Market Guide for U.S. Healthcare Payers’ Provider Network Management Applications, by Faith Adams, 16 June 2025.

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