- In an effort to improve patient flow, New York-Presbyterian Hospital has launched a Patient Placement Operations Center (PPOC).
- The center will support the hospital’s five-year-old patient advanced teletracking system by adding automated patient flow data and real-time information, Healthcare IT News reported.
- By centralizing the teletracking operation, NYP hopes to make the process of getting patients to the right department and through admissions easier.
PPOC is the latest effort by NYP to streamline patient flow and ensure a better experience for the patient. The hospital — which includes six campuses in Manhattan, a behavioral health center in Westchester and two medical clinics — plans to eventually add a PPOC on other campuses besides its main one.
The hospital also last year created the new position of vice president of patient access. That led to a review of the existing teletracking system and the decision it was too fragmented and needed to be better coordinated.
Since then, the hospital has been overhauling and is starting to relaunch patient teletracking at various campuses. The next PPOC will be built on the Weill Cornell campus.