Why clinical empathy matters – and how practice-based technology can help

Every day, Dr. Kashif Ali sees patients on “one of the worst days of their lives” – immediately after learning they have cancer. For the medical oncologist, listening carefully to patient concerns is an essential part of the job, but one that’s increasingly challenging as he treats dozens of patients daily.

Once merely referred to as “good bedside manner,” clinical empathy is gaining recognition as a skill as vital to patient well-being as technical acumen. Through first-hand provider insights and clinical data, this article examines:

  • How expressing clinical empathy through open patient dialogue can improve patient satisfaction and health outcomes, while reducing physician burnout and malpractice suits

  • Common barriers for providers, including high patient volumes and outdated processes

  • How trading traditional communication methods for new digital technologies can transform the physician-patient conversation, helping organizations improve clinical empathy, work efficiently and empower patients throughout their care