site logo


Getty Images

Note from the editor

Traditional healthcare companies have warily eyed the potential for disruption to the industry from direct-to-consumer primary care to retail giants like Walmart and Amazon.

Meanwhile, patients, long a captive consumer, have seen their options expand with the rise of care settings outside of the hospital, including urgent care centers, retail clinics and home-based treatments.

Some established providers have pivoted to pay more attention to patient experience, rolling out features like same-day appointments, apps that help explain coverage or health conditions and better integration with email and text messaging.

The COVID-19 pandemic has put many such efforts on pause as providers focus on infection control and the safety of patients and clinicians. But major deals like Teladoc's $18.5 billion acquisition of Livongo show potential for a wave of digital health M&A.

Regardless, as home health and virtual appointments have skyrocketed during the crisis due to stay-at-home orders, providers will need to continue to be attuned to consumer needs going forward.

Shannon Muchmore Senior Editor

Digital contact tracing needs consumer buy-in, but privacy fears could hamstring efforts

Telehealth, retail clinic use increasing in pivot toward lower-priced medical delivery sites

Payers, providers on different pages on SDOH, consumerism, value-based care

Primary care chain One Medical files to go public

Frustrated patients ready to switch providers over poor digital experience, report finds

PPO? Co-pay? Cigna tries to explain health coverage to new members

Social risk factors may influence CMS star ratings, study suggests

Patients give high marks to telehealth, but uptake still limited