site logo


Getty Images

Note from the editor

Traditional healthcare companies have warily eyed the potential for disruption to the industry from direct-to-consumer primary care to retail giants like Walmart and Amazon.

Meanwhile, patients, long a captive consumer, have seen their options expand with the rise of care settings outside of the hospital, including urgent care centers, retail clinics and home-based treatments.

Some established providers have pivoted to pay more attention to patient experience, rolling out features like same-day appointments, apps that help explain coverage or health conditions and better integration with email and text messaging.

The COVID-19 pandemic put many such efforts on pause as providers focused on infection control and the safety of patients and clinicians. But major deals like Teladoc's $18.5 billion acquisition of Livongo show potential for a wave of digital health M&A.

Regardless, as home health and virtual appointments have skyrocketed during the crisis due to stay-at-home orders, providers will need to continue to be attuned to consumer needs going forward.

Shannon Muchmore Senior Editor

Pandemic scrambled priorities of hospital CIOs, according to survey

Digital contact tracing needs consumer buy-in, but privacy fears could hamstring efforts

Telehealth, retail clinic use increasing in pivot toward lower-priced medical delivery sites

Payers, providers on different pages on SDOH, consumerism, value-based care

Frustrated patients ready to switch providers over poor digital experience, report finds

PPO? Co-pay? Cigna tries to explain health coverage to new members

Social risk factors may influence CMS star ratings, study suggests

Patients give high marks to telehealth, but uptake still limited