Froedtert & The Medical College of Wisconsin Health Network Improves Experience and Care with PatientWisdom

MILWAUKEE, Nov. 15, 2018 /PRNewswire/ -- Approximately 10,000 people cared for by the Froedtert & MCW health network have used PatientWisdom, a mobile-responsive digital site which helps patients share 'stories' about what matters to them, to improve health and care by listening, individually and at scale. 

People are using this secure web-based tool to let providers know what matters to them ahead of clinical encounters to improve patient experience and the delivery of care. A one-screen summary with what matters to each individual, such as health priorities, goals, barriers to staying healthy, pressures, and worries, is delivered via the electronic health record to every member of the care team ahead of the patient visit.

From the perspectives people share, care teams can more fully and quickly understand how to deliver care that is individualized for the whole person. Froedtert & MCW is one of the first health systems in the world to offer a digital health tool like PatientWisdom.

"Electronic health records can help us record and manage clinical data, but they rarely give the full story of who a person is," says Bradley Crotty MD, MPH, an internist with Froedtert & MCW health network; Assistant Professor, Medicine, MCW. "By inviting our patients to share who they are, and what's important to them, it helps doctors and care team members better connect at an individual level."

Crotty, one of 300 clinicians incorporating PatientWisdom into care, also leads research on the program's impact. "Our early data show that PatientWisdom is helping to make appointments go smoother, and it helps build and strengthen relationships between patients and their care team," Crotty adds.

"Our team developed PatientWisdom to help leading organizations like Froedtert & MCW create more vibrant relationships with patients.  We know that listening is the real key to improving health and care," said Gregory Makoul, CEO and Founder of PatientWisdom. Makoul and the PatientWisdom team are collaborating closely with Froedtert & MCW health network to improve the tool and reach more patients.

PatientWisdom is one of many services Froedtert & MCW health network has introduced with the goal of improving access, quality, and the experience of health care. The health network's innovation accelerator, Inception Health, partnered with PatientWisdom for its clinical evidence and personal, intuitive user experience.  PatientWisdom was recently named "Most Patient-Centered" and an "Audience Favorite" at the Health Tech StandOut! Competition during the 2018 Connected Health Conference.

Froedtert & the Medical College of Wisconsin

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma Center at Froedtert Hospital, Milwaukee, an internationally recognized training and research center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes five hospitals, one of which is a nationally ranked academic medical center, more than 1,600 physicians and nearly 40 health centers and clinics, draws patients from throughout the Midwest and the nation. In our most recent fiscal year, outpatient visits exceeded 1.1 million, inpatient admissions to our hospitals were 49,250 and visits to our network physicians totaled 932,000.  For more information, visit froedtert.com.

About PatientWisdom, Inc. 
PatientWisdom, Inc. has developed a digital health platform that improves health and care by listening to patients, providers, and community members – individually and at scale. The company is based in New Haven, CT and offers three powerful solutions: PatientWisdom makes it easy to understand what matters to patients ahead of clinical encounters to improve patient experience and the delivery of care; ProviderWisdom obtains real-time, real-world insights from clinicians and staff to enhance engagement, reduce burnout and streamline care; CommunityWisdom produces a deep view of the community to give health organizations clear lines-of-sight for developing or partnering with programs people will use. In 2017, the company was named Venture of the Year at the CT Entrepreneur Awards and Froedtert & the Medical College of Wisconsin earned the Vizient Clinical Innovation Award for its approach to implementing the PatientWisdom digital platform.  In 2018, The Tech Tribune named PatientWisdom, Inc. one of the Best Tech Startups. For more information, visit PatientWisdom.com