Dive Brief:
- A new study has concluded that patients are more comfortable discussing private health issues with a "virtual human," or computer-based entity.
- For the study, 239 adults interacted individually with the virtual human using a computer screen; the virtual human conducted a semi-structured clinical hospital screening exam and was programmed to develop rapport with the patients.
- Researchers found that study participants disclosed information more honestly and openly when they felt they were speaking privately with the virtual human, and also had significantly less fear of self-disclosure.
Dive Insight:
While virtual entities can't replace live clinicians — at least not yet — it appears that they can become a useful adjunct to clinical interviews. Though a virtual human can't have insights, it appears that the privacy of speaking with one can evoke honesty and clarity in communications with patients. This approach will doubtless have some use going forward.